Optimizing exclusive fashion e-commerce
Designing and implementing many IT solutions that have supported complex processes related to adding products, handling orders, and returns in an exclusive e-commerce business in the fashion industry.
Our client is an international e-commerce business in the fashion industry. Products from well-known brands are exclusively sold to a closed shopping community. To join the group, you must obtain a special invitation from a current member. It is worth noting, however, that the number of people making up the community is limited. A wide and attractively priced range of items available means that many orders and returns are handled daily.
On the other hand, returned goods that raise doubts as to their unusability are handled in the Returns Handling application. There, people with more experience make decisions on how to proceed in contentious situations. The application supports the decision-making process thanks to the tips displayed. This greatly simplifies and speeds up the decision to accept or reject the returned goods.
While using the application, it quickly turned out that it is worth introducing additional criteria for accepting returns, depending on the type of good. For example, this could be the careful inspection of the soles of returned footwear.
This spawned a third application: Administration Tool. It allows you to define additional control points for different groups of articles.
Application for call-center and customer service
The application supports call-centre employees in customer service. Employees can find the history of customer orders, preview the status of shipments/returns, can grant vouchers, take notes, etc. The application connects to many client’s websites/applications.
Enabling the presentation of the offer on the store's website in many languages, thanks to the development and implementation of complex logic for handling smaller processes (e.g. adding photos, descriptions, parameters) on the backend.
Facilitating the processing of returns by designing and implementing dedicated applications to handle returns processing large amounts of data.
Enabling the use of warehouse applications even by novice users, thanks to the implementation of an intuitive, multilingual touch interface.
Consistency of data and minimizing the need for manual transfer, thanks to understanding the client's business processes and integrating data of about 20 systems.